Customer Service

Your Concern is our Concern

The purpose of the Customer Service Office is to keep information lines open between the citizens of Rhode Island and RIDOT. We hope to inform, assist, and coordinate our efforts with the general public, cities/towns, businesses, chambers of commerce, public and private organizations, and elected officials during all phases of transportation projects, from concept through completion, to lessen both construction inconveniences and economic impacts. We strive to produce an effective public information program incorporating such tools as public meetings, project brochures and informational handouts concerning our roads and bridges. We look forward to serving you.

Contact Us

Email: CustomerService@dot.ri.gov

Telephone: 401 222-2450

Hours: Monday-Friday, 7:30 a.m. to 4 p.m. (excluding holidays)

Important telephone numbers

Pothole Claim Line
(401) 222-6765, ext. 4817

Construction Zone Claim Line
(401) 222-2468 ext. 4320

Quicklinks

• Rhode Island Division of Motor Vehicles (DMV)
  • Auto Registration
  • Drivers License
  • Commercial Drivers License (CDL)
• Rhode Island Public Transit Agency (RIPTA)
• Rhode Island Airport Corporation (RIAC)
• Amtrak
• Rhode Island Trucking Association

When contacting RIDOT Customer Service:

Please be sure to include the following:

• Your Name
• Your Phone Number (work or home)
• Your address, including City or Town
• Your comments
• Your concern, whether it is a street, traffic, drainage, trees, potholes, signage, lighting, a road defect, a RIDOT publication or other.

RIDOT Telephone Directory (coming soon)